HELP CENTRE

Frequently Asked Questions.

Quick answers about events, tickets, orders, seating, payment and account support.

01

Tickets & Seating

How do I choose a ticket?

Open an event, review the available ticket options and choose the listing that best matches your preferred section, seat details, price and ticket type.

What ticket information can I see before checkout?

Available information may include the event, venue, stand, section or block, row, seat, ticket type, delivery information, price and relevant restrictions.

Are all seats shown individually?

Seat information depends on the ticket listing. Some listings may include detailed seat information while others may be sold by section, block, standing area or another venue-specific category.

Can ticket availability change?

Yes. Ticket inventory can change as tickets are selected, reserved, purchased or otherwise become unavailable.

02

Orders & Checkout

How do I know my order was received?

After a successful checkout, the website should present an order confirmation and your order information should be associated with the details supplied during checkout.

What should I check before placing an order?

Review the event name, date, venue, ticket location, quantity, price and any ticket-specific conditions before completing payment.

Can I change an order after checkout?

Changes are not guaranteed. The available options depend on the ticket, order status and event circumstances. Please use the contact page if you need order assistance.

03

Payments & Billing

When am I charged?

Payment is processed during checkout when you submit your order using an available payment method.

Why might a payment fail?

A payment can fail for several reasons, including incorrect payment information, a bank decline, authentication requirements or a temporary payment-service issue.

Where can I review the total price?

The checkout flow shows the order total before you place the order. Review it carefully before confirming payment.

04

Events & Venues

Where can I find venue information?

Venue information may be shown on event pages and venue discovery pages, including the venue name and location where available.

Can event details change?

Yes. Dates, times, venue arrangements and other event details can change. Customers should review current event information before travelling.

What happens if an event is postponed or cancelled?

The applicable options depend on the event status, ticket conditions and the circumstances of the change. Relevant order and refund information should be reviewed when an event changes.

05

Accounts & Support

Do I need an account to browse events?

No account should be required simply to browse public event information and available tickets.

How do I get help?

Use the Contact page and provide the relevant order or event details so the enquiry can be reviewed properly.

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