Return Policy
Return Policy
General information about ticket returns, refunds, event changes and order issues.
Overview
This Return Policy explains the general approach to ticket-order cancellations, refunds and event changes. Tickets relate to time-specific live events and may be subject to restrictions that differ from ordinary retail products.
Change Of Mind
Unless a ticket listing or applicable law provides otherwise, tickets are generally not returnable simply because a customer changes their mind or can no longer attend.
Event Changes
Event dates, times, venues, performers, teams or other arrangements may change. Where an event is rescheduled, postponed or otherwise changed, the available options may depend on the organiser, ticket conditions and applicable law.
Cancelled Events
If an event is cancelled and not rescheduled, refund eligibility will depend on the applicable ticket terms, event circumstances and payment status. Any approved refund may be returned using an appropriate payment route.
Incorrect Or Problematic Orders
If you believe you received incorrect ticket information, duplicate charges or another order-related issue, submit the relevant details through the contact page so the matter can be reviewed.
Fees & Non-Refundable Amounts
Some service, delivery, processing or other charges may be non-refundable where permitted and where the relevant service has already been provided. Any applicable treatment depends on the order and circumstances.
Refund Processing
Approved refunds may require processing time before appearing through the original or another appropriate payment method. Timing can depend on the payment service and financial institution involved.
Fraud, Misuse & Chargebacks
Orders associated with suspected fraud, misuse, duplicate claims, unauthorised activity or abusive chargeback behaviour may be reviewed before any refund or adjustment is processed.
Applicable Rights
Nothing in this policy is intended to remove rights that cannot legally be excluded under applicable consumer law.